We, at Sapcon, truly believe that the process of developing customized solutions doesn’t just end at the stage of delivery. Guidance for installation, after-sales, and continued service and support are equally important. To better our customers’ “Sapcon Experience”, we have enhanced our support system by installing a new Issue Tracking System (ITS). Customers can generate tickets against the issues being faced in the instrument, and our organization will work towards solving it. The status of the solution would be updated by our engineers, and the customer will have real-time access to it. By introducing transparency and setting targets, we aim to provide better support and superior “Sapcon Experience” to our customers.